TerraSim Support Site Login
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TerraSim Customer Values

TerraSim takes pride in working with our customers to identify and fix bugs in its product software, rapidly react to problems, and extend software patches or detailed workarounds in an efficient and timely manner.

We support problem reports via email and telephone. As a supported TerraTools user, you should expect to receive an acknowledgment the same day as your query.

TerraSim Customer Support and Maintenance provides you with minor software version upgrades at no additional cost. Maintenance is renewed on an annual basis and you will generally receive a price quotation two months prior to your maintenance expiration.

The TerraSim support site contains:

  • Product Documentation: For TerraTools, TSGFly, and TerraTours. This includes user manuals, tutorials, and batch mode manuals.
  • Software Patches: TerraTools updates and patches are supplied as downloads with clear installation instructions. When we fix a problem prior to a release, we share that patch with our users. Generally, all patches are "rolled up" into the next TerraTools release.
  • Tech Notes: Approximately 30 detailed how-to notes that include sample TerraTools project graphs and source data. Categories include General, TINs, Integrated Features, Buildings, Model Techniques, MAX Plug-ins, and Export.
  • FAQs: Frequently asked questions received from our customers, provided with answers, solutions, and resources.

TerraSim has one level of customer support: we treat all customers with courtesy and understand that all problems are time-critical and require immediate attention. Support requests go to a small group of programmers and database construction experts who decide how to best address your support request.

If you have any issues with TerraSim support or have misplaced your support account name and passoword, please contact us.

Contacting Technical Support:

Want Technical Support?
  • Contact us to see how our technical support experts can help you get the most out of your TerraTools investment.
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